Shipping policy

Davison’s Nursery Inc (“we,” “us,” “our”) is committed to getting your order to you accurately and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays) after payment is confirmed. During periods of high demand (e.g., spring/summer gardening season) or for items that require special handling, processing may take slightly longer — we will notify you by email if this happens.

2. Shipping Destinations

We currently ship to addresses within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes for oversized/freight items, or international addresses.

3. Shipping Carriers

We ship using a combination of USPS, UPS, and FedEx. The carrier used depends on the size, weight, and destination of your order — smaller items (e.g., planters, artificial plants) typically ship via USPS or UPS, while larger or bulkier items (e.g., fencing panels, compost, water butts) ship via UPS, FedEx, or a freight/LTL carrier when required.

4. Shipping Costs

Oversized or heavy items (such as fencing sets, water butts, or bulk compost) may incur an additional oversize/freight surcharge, which will always be shown at checkout before you complete your order — never added afterward.

5. Estimated Delivery Times

Once your order ships, estimated transit time is 3–7 business days, depending on your location and the carrier used. Total time from order placement to delivery is generally processing time (1–2 business days) plus transit time (3–7 business days). These are estimates, not guarantees, and actual delivery times can vary due to carrier delays, weather, or high-volume periods (holidays, peak spring season).

6. Order Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. Please allow up to 24 hours for tracking information to update after you receive this email.

7. Multiple Shipments

If your order contains a mix of standard and oversized/freight items, it may arrive in more than one shipment and on different days. You will not be charged extra shipping for split shipments beyond what was quoted at checkout.

8. Shipping Delays

We are not responsible for delays caused by the shipping carrier, severe weather, natural disasters, or other circumstances beyond our control. If your order is significantly delayed, contact us and we will help you track it down with the carrier.

9. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If you notice an error, contact us immediately — we can only make changes before the order has shipped.

10. Damaged, Lost, or Missing Packages

If your order arrives damaged or does not arrive at all, please contact us within 5 business days of the delivery date (or expected delivery date) with your order number and, if applicable, photos of the damaged item and packaging. We will work with you and the carrier to resolve the issue via a replacement, reshipment, or refund.

11. Live Plants — In-Store Pickup Only

Due to the perishable nature of live plants and to ensure their health during transport, live plants are not eligible for shipping and are available for local in-store pickup only at our Oklahoma City location. All other products (planters, fencing, artificial plants, compost, stepping stones, water butts, etc.) are eligible for standard shipping as described above.

12. Local Pickup

Local pickup is available at our Oklahoma City store for both shippable items and live plants. Orders placed for pickup are typically ready the same day, within a few hours of ordering — you will receive an email or call once your order is ready.

Please bring a valid photo ID and your order confirmation (email or order number) when picking up.