FAQ’s
Below are answers to common questions about ordering, shipping, local pickup, live plants, returns, and payment at Davison’s Nursery Inc. For full details, see our Shipping Policy, Refund and Returns Policy, Privacy Policy, Terms and Conditions, and Payment Policy.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay, all processed securely through Stripe. Full payment is required at checkout — we do not offer deposits or installment plans.
Do you charge sales tax?
Yes. Applicable state and local sales tax is calculated automatically at checkout based on your shipping address (or our Oklahoma City store, for pickup orders) and shown as a separate line item before you pay.
Can I cancel my order after I place it?
Yes — you can cancel any time before your order has been dispatched. Call us at +1 (405) 748-6983 (fastest option) or email us. Once an order has shipped, it can no longer be cancelled and follows our standard return process instead.
Is my payment information secure?
Yes. Payments are processed by Stripe over an encrypted connection, and we do not store your full card number on our servers. See our Payment Policy and Privacy Policy for details.
Shipping & Delivery
How long does it take to process and ship my order?
Orders are processed within 1–2 business days, then typically take 3–7 business days in transit, depending on your location and carrier.
Which carriers do you use?
We ship using USPS, UPS, and FedEx, chosen based on the size and weight of your order. Smaller items usually go via USPS or UPS; larger or bulkier items (like fencing or water butts) may ship via UPS, FedEx, or freight carrier.
How much does shipping cost?
Shipping is free on orders of $50 or more. Orders under $50 have a flat shipping rate of $7.99. Oversized or heavy items may include an additional surcharge, which is always shown at checkout before you pay.
Do you ship outside the continental United States?
Not currently. We ship to the 48 contiguous U.S. states only — we do not ship to Alaska, Hawaii, U.S. territories, or internationally.
Can I track my order?
Yes. You’ll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking information may take up to 24 hours to update.
What if my order arrives damaged or never arrives?
Contact us within 5 business days of the delivery date (or expected delivery date) with your order number and photos, if applicable. We’ll work with you and the carrier to resolve it via replacement, reshipment, or refund.
Local Pickup & Live Plants
Do you offer local pickup?
Yes. Local pickup is available at our Oklahoma City store. Orders are typically ready the same day, within a few hours. Pickup hours are Monday–Saturday 9:00 AM–6:00 PM and Sunday 12:00 PM–5:00 PM. Please bring a valid photo ID and your order confirmation.
Can I get live plants shipped to me?
No. Because live plants are perishable, they are not eligible for shipping and are available for local in-store pickup only.
Can I return a live plant?
We do not accept returns or exchanges on live plants once they’ve left the store, except where a plant is damaged or defective due to our error. Please inspect live plants carefully at the time of pickup. Any eligible return must be brought back to our Oklahoma City store in person by the customer.
Returns, Refunds & Exchanges
What is your return window?
Most items (excluding live plants) may be returned within 30 days of delivery or pickup, provided they’re unused, in original condition, and include original packaging, tags, and accessories where applicable.
Who pays for return shipping?
For change-of-mind returns, the customer covers return shipping. If an item arrived wrong, incomplete, or damaged in shipping due to our error, we cover the return shipping cost — including arranging free carrier pickup for oversized items.
How do I return large items like fencing or a water butt?
These can’t be returned via standard mail. Contact us to arrange a special carrier pickup from your address.
Is there a restocking fee?
No. We never charge a restocking fee on any return.
How long does a refund take?
Return inspections normally take 3–5 business days after we receive your item. Once approved, we issue your refund to your original payment method the same business day (Monday–Friday), and your bank or card provider may take an additional 3–5 business days to post it to your account.
Can I exchange an item instead of returning it?
Yes, subject to availability. Contact us before returning the item with your order number, the item you want to return, and the replacement you’d like.
Privacy & Your Data
Do you sell my personal information?
No. We never sell your personal information. We only share it with the service providers needed to run our business — such as Stripe (payments), Mailchimp (email marketing), our shipping carriers, and our hosting and analytics providers. See our Privacy Policy for the full list.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email from us, or contact us directly. This won’t affect transactional emails like order confirmations.
Do you use cookies or tracking on your website?
Yes — our website uses cookies to run the shopping cart and checkout, and we use Google Analytics to understand site traffic. You can manage cookies in your browser or opt out of Google Analytics using their opt-out browser add-on. See our Privacy Policy for details.
General
Do I need to be 18 to order?
Yes, you must be at least 18 (or the age of majority in your state) to place an order with us.
How can I contact Davison’s Nursery Inc?
Call us at +1 (405) 748-6983, email support@davisonsnurseryokc.us, or visit us at 330 W Memorial Rd, Oklahoma City, OK 73114.
Still Have Questions?
Davison’s Nursery Inc
330 W Memorial Rd, Oklahoma City, OK 73114, United States
Phone: +1 (405) 748-6983
