FAQ’s
Below are answers to common questions about ordering, payment, shipping, delivery, returns, refunds, and exchanges at Davison’s Nursery Inc.
For full details, please see our Shipping Policy, Refund and Returns Policy, Privacy Policy, Terms and Conditions, and Payment Policy.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay. Payments are processed securely through Stripe. Full payment is required at checkout.
Do you charge sales tax?
Applicable sales tax is calculated at checkout based on the order details and delivery or pickup location. Any applicable tax is shown before you complete your purchase.
Can I cancel my order after I place it?
Yes. You may request cancellation at any time before your order has been dispatched. Because orders are generally processed within 1–2 business days, please contact us as soon as possible by phone at +1 (405) 748-6983 or by email at support@davisonsnurseryokc.us.
Once an order has been dispatched, it can no longer be cancelled and will instead be subject to our standard return policy.
Is my payment information secure?
Yes. Payments are processed securely through Stripe using encrypted payment technology. We do not store your full card number on our own servers. For additional information, please review our Payment Policy and Privacy Policy.
Shipping & Delivery
Where are orders shipped from?
Orders are shipped from our location in Oklahoma City, Oklahoma.
How long does it take to process and deliver my order?
Orders are generally processed within 1–2 business days.
Our order cut-off time is 6:00 PM U.S. Central Time. Orders placed after 6:00 PM Central Time, on weekends, or on federal holidays will be processed beginning on the next business day.
After an order is shipped, estimated transit time is 3–7 business days.
The estimated total time from order placement to delivery is generally 4–9 business days.
These are estimates and are not guaranteed. Delivery times may vary because of carrier delays, weather, holidays, or other circumstances outside our reasonable control.
Which shipping carriers do you use?
We use established carriers including USPS, UPS, and FedEx. The carrier selected for an order may vary depending on the product, package requirements, destination, and shipping availability.
How much does shipping cost?
Orders of $50.00 or more qualify for FREE standard shipping.
Orders under $50.00 are charged a flat $7.99 shipping fee.
The applicable shipping charge is shown at checkout before you complete your purchase.
Do you ship outside the United States?
We currently ship to addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.
Can I track my order?
Yes. Once your order has shipped, we will send you a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become available or update.
What if my order is delayed?
Carrier delays, severe weather, natural disasters, and other events outside our reasonable control may affect delivery times. If your order is delayed, please contact us and we will assist you in tracking the shipment and determining the appropriate next steps.
What if my order arrives damaged, is missing items, or does not arrive?
If your order arrives damaged, is missing items, or has not arrived within the expected delivery timeframe, please contact us as soon as possible.
We will investigate the issue and assist with an appropriate resolution, which may include a replacement, reshipment, or refund where appropriate.
Local Pickup
Do you offer local pickup?
Yes. Local pickup is available at our Oklahoma City location.
Pickup orders are typically prepared the same day when placed during business hours. We will notify you by email or phone when your order is ready for collection.
What are your pickup hours?
Monday–Saturday: 9:00 AM – 6:00 PM
Sunday: 12:00 PM – 5:00 PM
Please bring a valid photo ID and your order confirmation, email, or order number when collecting your order.
Returns & Refunds
What is your return window?
Most eligible products may be returned within 30 days of delivery, provided they are unused, in their original condition, and include the original packaging, tags, accessories, and components where applicable.
Certain products or items that are no longer in resalable condition may be excluded as described in our Refund and Returns Policy.
Do you accept change-of-mind returns?
Yes. Eligible non-perishable products may be returned within the 30-day return period even when the item is simply no longer wanted, provided the product meets our return conditions.
For change-of-mind returns, the customer is responsible for return shipping costs.
Are live plants returnable?
Live plants are generally non-returnable because of their perishable nature, except where they arrive damaged, defective, or materially different from what was ordered.
Please contact us as soon as possible if there is an issue with a live plant received from us.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for the return shipping cost.
When a return is required because an item was damaged, defective, incorrect, incomplete, or affected by an error on our part, Davison’s Nursery Inc will cover the applicable return shipping cost.
Is there a restocking fee?
No. We do not charge a restocking fee on approved returns.
How do I start a return?
Please contact us before sending any item back so we can confirm eligibility and provide the appropriate return instructions and return address.
This helps ensure your return is received and processed correctly.
How long does a refund take?
Our refund process is:
Return received → inspection completed within 3–5 business days → approved refund issued to your original payment method → allow an additional 3–5 business days for your bank or card provider to process and post the refund.
Once a return passes inspection, we issue the approved refund on the same business day, Monday through Friday.
Can I exchange an item instead of requesting a refund?
Yes. We accept exchanges for eligible products, subject to availability.
Please contact us before returning the item and provide your order number, the item you wish to return, and the replacement item you would like to receive.
What items cannot be returned?
Certain items may not be eligible for return, including products that:
Have been opened or used in a way that makes them unsuitable for resale;
Have been damaged through customer handling, misuse, or improper care;
Have been modified or altered after delivery;
Are opened products that cannot reasonably be resold, such as opened bags of compost;
Are cut or custom-made materials; or
Cannot reasonably be returned in their original, resalable condition due to their nature or condition.
For full details, please see our Refund and Returns Policy.
Privacy & Your Data
Do you sell my personal information?
No. We do not sell your personal information. We may share information with service providers that help us operate our business, such as payment processors, shipping providers, hosting services, analytics providers, and other business service providers, as described in our Privacy Policy.
How do I unsubscribe from marketing emails?
You can unsubscribe by clicking the unsubscribe link included in our marketing emails, or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or account-related communications.
Do you use cookies or analytics?
Yes. Our website may use cookies and similar technologies to operate essential website functions, improve the shopping experience, and understand website traffic and usage. Please see our Privacy Policy for more information.
General
Do I need to be 18 to place an order?
You must be at least 18 years old or the age of majority applicable in your state to place an order through our website.
How can I contact Davison’s Nursery Inc?
You can contact us using the information below:
Davison’s Nursery Inc
330 W Memorial Rd
Oklahoma City, OK 73114
United States
Phone: +1 (405) 748-6983
Email: support@davisonsnurseryokc.us
