At Davison’s Nursery Inc, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, cancellations, and refunds work for orders placed through our website.

1. 30-Day Return Policy

Most items purchased from Davison’s Nursery Inc may be returned within 30 days of delivery, provided that the item:

  • Is unused and in its original condition.
  • Is returned with its original packaging and manual where applicable.
  • Includes all original tags, accessories, components,  where applicable.

The return period begins on the date the order is delivered.

2. Order Cancellation

You may request cancellation of an order at any time before it has been dispatched by contacting us at +1 (405) 748-6983 or by email at support@davisonsnurseryokc.us.

Because orders are generally processed within 1–2 business days, we recommend contacting us as soon as possible if you need to cancel an order.

Once an order has been dispatched, it can no longer be cancelled and will instead be subject to the applicable return policy.

3. Change-of-Mind Returns

If you change your mind about a non-plant item and the item is otherwise eligible for return, you may return it within 30 days of delivery or pickup, subject to the conditions in this policy.

For change-of-mind returns:

  • The customer is responsible for the cost of return shipping.
  • The product must be unused and in its original condition.
  • Original packaging, tags, accessories, and components must be included where applicable.
  • We recommend using a reliable and trackable shipping service.
  • Customers should keep the return tracking number or proof of postage until the return has been confirmed as received.

No restocking fee is charged for eligible returns.

4. Return Inspection

Once a returned item is received at our facility, it will normally be inspected within 3–5 business days.

We will determine whether the returned item meets the requirements of this policy before approving the applicable refund or exchange.

5. Refunds

If your return is approved for a refund, we will issue the refund to your original payment method on the same business day that the return passes inspection, Monday through Saturday.

After we issue the refund, please allow an additional 3–5 business days for your bank or card provider to process and post the refund to your account.

No restocking fee will be deducted from an approved refund.

6. Exchanges

We accept exchanges for eligible products, subject to availability.

To request an exchange, please contact us before returning the item and provide:

  • Your order number.
  • The item you wish to return.
  • The replacement item you would like to receive.

Exchange requests are subject to the same return conditions described in this policy and depend on product availability.

7. Products That Cannot Be Returned

Most products are eligible for return when the conditions in this policy are met. The following may not be eligible for return:

  • Live plants, except where they arrive damaged, defective, materially incorrect, or affected by an error on our part.
  • Items that have been opened or used in a manner that makes them unsuitable for resale.
  • Items damaged through customer handling, misuse, or improper care.
  • Items that have been modified or altered after delivery.
  • Opened bags of compost or similar products where the product is no longer suitable for resale.
  • Cut or custom-made materials.
  • Products that otherwise cannot be returned in their original, resalable condition due to their nature or condition.

8. How to Start a Return

Please contact us before sending any item back so that we can confirm whether the item is eligible for return and provide the appropriate return instructions.

Please do not send a return to an address other than the one provided by our customer service team. Returns sent without prior contact may experience delays in processing.

9. Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, missing items, or different from what you ordered, please contact us as soon as possible after delivery or pickup.

To help us investigate the issue, we may ask you to provide photographs of:

  • The product.
  • The product packaging.
  • The shipping package, shipping label, or other relevant information.

After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, reshipment, repair, refund, or other suitable remedy.

If an item was damaged during shipping, received incorrectly, or arrived incomplete due to an error on our part, Davison’s Nursery Inc will cover the applicable return shipping cost. Where a return is required, we will provide return instructions at no additional cost to the customer.

For live plants that arrive damaged or in an unacceptable condition due to an issue on our part, please contact us promptly so we can review the situation and determine an appropriate resolution.

10. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of return shipping.

When a return is required because the item was damaged, defective, incorrect, incomplete, or otherwise affected by an error on our part, Davison’s Nursery Inc will cover the applicable return shipping cost.

11. Statutory Consumer Rights

Nothing in this policy is intended to limit or replace any rights that may apply to you under applicable federal or Oklahoma law.

This policy describes our standard return, exchange, cancellation, and refund procedures in addition to any rights that cannot lawfully be waived.

Questions About Returns or Refunds?

Davison’s Nursery Inc
330 W Memorial Rd
Oklahoma City, OK 73114
United States

Phone: +1 (405) 748-6983
Email: support@davisonsnurseryokc.us