Refund and Returns Policy

At Davison’s Nursery Inc, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed with us.

30-Day Return Policy

Most items purchased from Davison’s Nursery Inc may be returned within 30 days of delivery (or pickup), provided the item is:

• Unused and in its original condition;
• Returned with its original packaging, where applicable; and
• Returned with all original tags, accessories, components, and documentation, where applicable.

Live Plants — Special Return Policy

Because live plants are perishable and require proper care after purchase, we do not accept returns or exchanges on live plants shipped or delivered. Live plants are sold exclusively via local in-store pickup, and any return of a live plant must be brought back to our Oklahoma City store in person by the customer — we cannot arrange courier or carrier pickup for live plants. Please inspect live plants at the time of pickup, as we are unable to accept returns once a plant has left the premises in the care of the customer, except in cases covered under “Damaged, Defective, or Incorrect Items” below.

Order Cancellation

You may cancel your order any time before it has been dispatched by contacting us. Calling us at +1 (405) 748-6983 is the fastest way to reach us in time — email is also accepted, but phone is preferred for urgent cancellations, since orders are processed quickly (within 1–2 business days). Once an order has shipped, it can no longer be cancelled and instead follows the standard return process below.

Change-of-Mind Returns

If you simply change your mind about a non-plant item (i.e., the item is correct and undamaged), you may return it subject to the following:

• The customer is responsible for the return shipping cost;
• The product must be unused and in its original condition;
• Original packaging, tags, accessories, and components must be included where applicable;
• The return should be sent using a reliable and trackable shipping service; and
• Customers should retain their return tracking number or proof of postage until the return has been confirmed as received.

No restocking fee applies to any return, change-of-mind or otherwise.

Returning Oversized Items (Fencing, Water Butts)

Oversized or freight-shipped items — such as fencing sets and water butts — cannot be returned via standard mail. For these items, please contact us to arrange a special carrier pickup from your address. All other return conditions above (unused, original packaging, etc.) still apply.

Return Inspection

Return inspections normally take 3–5 business days from the date the returned item is received at our facility.

Refunds

If a return is approved for a refund, we issue the refund to your original payment method the same business day your return passes inspection (Monday–Friday). Please allow an additional 3–5 business days for your bank or card provider to post the refund to your account. No restocking fee is ever deducted from your refund.

Exchanges

We accept exchanges for eligible products, subject to availability. If you would like to request an exchange, please contact us before returning the item and provide:

• Your order number;
• The item you wish to return; and
• The replacement item you would like to receive.

Exchange requests are subject to the applicable return conditions above and to product availability.

Products That Cannot Be Returned

All products we sell are eligible for return when the conditions above are met. The only exceptions are items that no longer meet those conditions:

• Live plants delivered or shipped by carrier (see “Live Plants” above — in-store return by the customer only);
• Items opened or used in a manner that makes them unsuitable for resale;
• Items damaged through customer handling or misuse;
• Items modified or altered after delivery; or
• Items made unsuitable for resale due to their nature or condition (e.g., opened bags of compost, cut fencing, custom-cut materials).

How to Start a Return

Please contact us before sending any product back so that we can confirm eligibility and provide the appropriate return instructions and address. Returns sent without prior contact may experience delays in processing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible. To help us investigate the issue, we may ask you to provide photographs of:

• The product;
• The product packaging; and
• The shipping package or label.

We will review the information provided and work with you to determine the appropriate resolution, which may include a replacement, repair, refund, or store credit — including for live plants that arrive damaged or dead upon pickup due to a fault on our part. Please report these issues within 5 business days of delivery or pickup.

If the item was received wrong, incomplete, or damaged in shipping due to our error, Davison’s Nursery Inc covers the return shipping cost — you will not be charged to send it back, and for oversized items we will arrange carrier pickup at no cost to you.

Statutory Consumer Rights

Nothing in this policy limits or replaces any non-waivable rights you may have under applicable federal or Oklahoma state consumer protection law. This policy describes our standard return process in addition to, not instead of, those rights.